Refund Policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unaltered, with original tags, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.
To start a return, contact us at pohsters@gmail.com. Please note that returns must be shipped to the address provided in your return approval. Items sent back to us without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at pohsters@gmail.com so we can evaluate and resolve the issue promptly.
Exceptions / Non-returnable Items
Certain types of items cannot be returned:
Custom or personalized products
Perishable goods (e.g., food, flowers)
Personal care products (e.g., cosmetics)
Hazardous materials, flammable liquids, or gases
We also do not accept returns for sale items or gift cards. If you’re unsure about your item’s eligibility, contact us before requesting a return.
Exchanges
To receive an exchange, return the item you have. Once your return is accepted, place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason. Items must be returned in the original condition with tags, packaging, and proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you of the refund approval status. If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your financial institution.
If more than 15 business days have passed since your refund approval, please contact us at pohsters@gmail.com.